Staff Help

Helping students

If you want to see who is in your course, then click the participants list or the users list in your course.

If a student cannot access their course

Check the obvious things first:

1. Have they ever been into Moodle?
2. Check they have the right web address.
3. Do they have an account?
4. What username are they using?
5. If it is a password problem, then they can get a new password.  See Getting a new password help.
6. Carefully read the error message.  "I got some error message" is not helpful to solving the problem.
7. Email tppmoodleadmin@tpp.ac.nz if you need help, or call your local Moodle admin.

In general, we try for same day service for Moodle queries from students, general the same half day.

Notes:

• What the usernames are depends on the programme of study and how they have created their accounts.  Usernames can be firstname+initial, initla+surname, userID, email address or their own made up combination.
• Once a student is in, the "My courses" link is the best place to start.